Terms of Service

JetPlate is a technology platform that facilitates the ordering of prepared meals from curated restaurants and their delivery to private jet Fixed Base Operators (FBOs) and other delivery locations.

Private Jet Catering

For private jet catering orders, meal preparation and timing are coordinated between JetPlate, the Restaurant Partner, and the FBO. JetPlate is not responsible for:

• Aircraft arrival delays or schedule changes
• FBO receiving limitations or access restrictions
• Weather-related delays to meal delivery
• Coordination failures between the restaurant and FBO
• FAA regulations or private aviation procedures

The Restaurant Partner remains solely responsible for meal quality and preparation. The delivery partner is solely responsible for delivery execution and timing.

General Requirements

• You must be at least 18 years old to use JetPlate
• You are responsible for maintaining the confidentiality of your login credentials
• You are liable for all activity that occurs under your account
• You are responsible for the accuracy of your delivery address and any special instructions
• You are responsible for the accuracy of your payment method information

Alcohol Orders — Age Requirement

By placing an order containing alcohol, you warrant that all information provided is accurate and that the recipient is of legal drinking age. You assume all liability for false representations of age or identity.

Restaurant Sole Liability

The Restaurant Partner is solely and exclusively liable for the following:

• Food quality and safety — proper preparation, cooking, handling, freshness, and temperature maintenance
• Allergen disclosure — accurate labeling and identification of all major allergens (peanuts, shellfish, dairy, eggs, gluten, soy, tree nuts, etc.); the Restaurant warrants it has disclosed all known allergen risks
• Order accuracy — items prepared match order specifications; modifications honored per customer instructions
• Regulatory compliance — health permits, inspections, food handler certifications, and applicable health codes
• Product liability — any bodily injury, illness, or property damage resulting from the meal

JetPlate Disclaimer of Food Liability

JetPlate does not inspect restaurant facilities or credentials, verify food preparation methods or hygiene standards, test food for allergens or contamination, or inspect food upon pickup or before delivery.

Independent Contractor Status

All delivery is performed by independent contractors or third-party logistics providers — not JetPlate employees. JetPlate does not control the manner, method, or means of delivery; driver conduct or professionalism; vehicle choice or maintenance; route selection or timing; or food handling during transport.

JetPlate Not Liable for Delivery

JetPlate shall not be liable for: driver conduct, negligence, or misconduct; vehicle accidents or traffic violations; theft, loss, or damage during delivery; late delivery (except where specifically guaranteed); damaged or spilled food during transport; or delivery to wrong address if the customer provided incorrect information.

Each driver carries personal liability insurance. For claims arising from driver negligence, contact the driver's insurance carrier. JetPlate makes no representation regarding driver insurance coverage.

JetPlate does not operate, control, or manage Fixed Base Operators. JetPlate coordinates meal delivery to FBOs on behalf of customers and restaurants only.

No Delivery Guarantees

Undelivered Orders & Meal Freshness

If an aircraft is delayed beyond 90 minutes from the estimated meal delivery time, the Restaurant Partner may dispose of the meal due to food safety concerns. In such cases, refund eligibility is governed by the Refund Policy in Section 7.

Flight Change Protocol

If your flight is delayed or cancelled:

1. Notify JetPlate and the Restaurant within 30 minutes of the change
2. The Restaurant will delay meal preparation if notification is timely
3. If the meal is already prepared, the Restaurant may offer to hold it (up to 2 hours), dispose and issue a refund, or prepare fresh for a revised arrival time
4. JetPlate will attempt to reroute delivery but makes no guarantee

Customer Responsibilities for FBO Orders

• Verify aircraft arrival time and FBO location accuracy before ordering
• Notify JetPlate and Restaurant of any flight changes immediately
• Authorize FBO access for the delivery driver
• Verify meal freshness upon receipt at the FBO

Alcohol at FBOs & Private Aircraft

Private aircraft are not subject to the FAA alcohol restrictions that apply to commercial flights. Restaurant Partners may include alcoholic beverages in private jet catering orders. All passengers consuming alcohol must be 21 years of age or older. Age verification occurs at the FBO at delivery. JetPlate assumes no liability for alcohol service on the aircraft or FBO policies regarding alcohol consumption. The Restaurant Partner remains solely liable for compliance with all applicable alcohol regulations.

California

JetPlate is a licensed third-party delivery platform for alcohol beverages in California. All alcohol delivery is subject to California Business & Professions Code Section 24200 et seq. (Alcoholic Beverage Control Laws). Each Restaurant Partner with alcohol products warrants that it holds a valid ABC license, has received Responsible Beverage Service (RBS) certification, and complies with all reporting requirements.

All drivers delivering alcohol must complete RBS certification. Drivers shall refuse delivery if the recipient appears under 30 without valid photo ID, appears visibly intoxicated, refuses to show ID, or if any other legal violation is suspected.

Accepted IDs: California or out-of-state driver's license, passport, or military ID. Not accepted: expired IDs, digital IDs, or secondary documents.

The Restaurant Partner is solely liable for ABC compliance and over-service liability. JetPlate is not liable for any alcohol-related claims or over-service injuries. Restaurant Partner indemnifies JetPlate for all ABC violations.

Nevada

In Nevada, alcohol delivery is permitted under Nevada Revised Statutes (NRS) Chapter 369. Restaurant Partners must hold a valid Nevada liquor license, comply with Clark County regulations (if applicable), complete Nevada TIPS certification (or equivalent), verify 21+ age with valid ID, and not sell to obviously intoxicated persons. The same indemnification and liability allocation as California applies.

New Jersey

Pricing & Fees

JetPlate itemizes all charges transparently at checkout in compliance with California AB 578:

• Base meal price — restaurant's listed price for all items (includes JetPlate platform markup)
• Service fee — JetPlate platform fee (variable based on order size)
• Delivery fee — third-party logistics fee; FBO deliveries may carry higher fees
• Taxes — itemized separately per California law
• Tip — voluntary; goes 100% to the delivery driver

No additional or hidden charges. All fees disclosed before checkout.

Private Jet Catering Pricing

The premium flat-rate pricing model (e.g., $145/person) includes meal selection, FBO delivery, and all applicable platform fees. Customization may be available based on jet type and destination. Details provided at booking.

Refund Policy

Undelivered orders — Full refund: If your order is not delivered within 2 hours of the estimated delivery time, you are entitled to a full refund (meal, service fee, delivery fee, and taxes). Tips are non-refundable. Processed within 3–5 business days.

Incorrect or incomplete orders — Full refund: If your order arrives with missing or incorrect items, a full refund applies for those items. If the entire order is incorrect, a full refund applies. Processed within 3–5 business days.

Damaged or cold delivery — Partial refund: Photo documentation required. Refund of 25%–100% at JetPlate's discretion, processed within 3–5 business days.

Customer-Initiated Cancellation

• Before restaurant confirmation: Full refund minus $2 processing fee
• After restaurant confirmation: Refund at restaurant's discretion (may be 0%)
• After meal preparation has started: No refund
• After delivery has started: Delivery fee retained; meal refund at discretion

Private Jet Catering Cancellation

• Within 24 hours of order placement: Full refund
• Within 12 hours of delivery time: 50–100% refund at restaurant's discretion
• Within 6 hours of delivery: No refund if meal is already prepared
• Flight cancellation: Contact restaurant within 2 hours; refund at restaurant's discretion

Non-Refundable Items

• Tips (belong to the driver; non-refundable in all circumstances)
• Service fees for services already rendered
• Orders consumed without complaint
• Delivery delays under 2 hours (unless order is not delivered)

Arbitration Rules

• Arbitration conducted by JAMS or the American Arbitration Association (AAA)
• California law applies; arbitration held in California or by remote proceeding if agreed
• Arbitrator's decision is final and binding
• JetPlate pays arbitration fees for claims under $1,000; customers pay first $100 filing fee for claims over $1,000

Small Claims Exception

Disputes under $500 may be brought in small claims court at the customer's election. JetPlate agrees not to pursue arbitration if you bring a qualifying claim in small claims court.

Limitation of Liability

JetPlate is not liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, data loss, business interruption, or emotional distress — even if advised of the possibility. Refunds are the exclusive remedy for any service failure.

Liability cannot be excluded for gross negligence, willful misconduct, fraud, or violations of California consumer protection laws where exclusions are prohibited by law.

Prohibited Conduct

Users are strictly prohibited from:

• Fraud, misrepresentation, or false claims (including false allergen or illness claims)
• Refund abuse (5+ refund requests in 30 days triggers investigation)
• Chargebacks or payment disputes without a valid claim
• Identity theft or unauthorized account access
• Harassment of restaurant staff or delivery drivers
• Use of bots or automated systems to place orders
• Reselling meals or alcohol for profit
• Unauthorized access to JetPlate systems
• Violating any applicable laws or regulations

Account Termination

JetPlate may suspend or terminate your account immediately and without prior notice if you engage in prohibited conduct, pose a risk to customer or restaurant safety, are flagged for repeated refund fraud, violate applicable alcohol delivery laws, have a payment method that fails with an unpaid outstanding balance, or otherwise violate these Terms.

Upon termination: your account is deactivated, you forfeit any unused credits or balances, you remain liable for outstanding charges, and all liability and indemnification provisions survive.

You may appeal a termination by contacting support@jetplate.app within 30 days. JetPlate will provide a written decision within 10 business days.

Data We Collect

JetPlate collects name, email, phone number, delivery address, payment method information, order history, device and browser information, IP address, and location data for the purpose of processing orders, preventing fraud, improving the service, marketing, and compliance with legal obligations.

Data Sharing

• Restaurant Partners: Order details, delivery address, special instructions
• Delivery Providers: Delivery address, phone number, order contents
• Payment Processors: Payment method (encrypted)
• Service Providers: Analytics, hosting, customer support (all under NDA)
• Law Enforcement: If legally required
• ABC Agencies: Alcohol delivery records in California, Nevada, and New Jersey

Data Retention

• Payment data: Deleted after refund processing (3–5 days)
• Order data: Retained for 3 years for tax and compliance purposes
• Account data: Retained until account deletion

California CCPA Rights

California residents have the right to know what personal data is collected, the right to delete their data, the right to opt out of the sale or sharing of their data, and the right to non-discrimination for exercising privacy rights.

To exercise these rights, email privacy@jetplate.app with "CCPA Request" in the subject line.

JetPlate and Restaurant Partners are not liable for failure to perform due to events beyond reasonable control, including natural disasters, pandemics, war or government action, labor strikes, power or internet outages, supplier failures, aviation emergencies, airport closures, public health restrictions, or any other unforeseen event preventing service delivery.

In force majeure events, JetPlate and Restaurants may suspend services without liability. Customers may request a refund or credit for undelivered meals. For private jet catering, force majeure includes aircraft mechanical failures, runway closures, weather events preventing flight operations, and air traffic control restrictions. Customers assume the risk that flights may be cancelled due to force majeure — meal refunds are available if the flight is cancelled before the meal is prepared.

JetPlate owns all trademarks, logos, designs, and branding associated with the platform. Users may not reproduce, modify, or distribute JetPlate branding; use JetPlate trademarks in advertising without written permission; reverse-engineer or copy the JetPlate platform; or scrape or harvest data from JetPlate.

By listing on JetPlate, Restaurant Partners grant JetPlate a limited, non-exclusive license to use the restaurant name, branding, menu items and descriptions, photos, and ratings for the purpose of promoting the restaurant on the JetPlate platform. Restaurants may revoke this license at any time with written notice.

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any proceeding or arbitration arising from these Terms shall be brought in California state or federal court (if not subject to arbitration). You irrevocably consent to personal jurisdiction in California courts. If arbitration is required under Section 8, arbitration shall be conducted by JAMS or AAA in California, or by remote proceedings if agreed.

Updates to These Terms

JetPlate may update these Terms at any time by posting the revised version on this page. Changes take effect immediately upon posting. Continued use of JetPlate after any amendment constitutes your acceptance of the new Terms. If you do not accept an amendment, you must stop using JetPlate and delete your account.

For major changes affecting core liability, pricing, or arbitration terms, JetPlate will provide at least 30 days' advance notice via email before the change takes effect.

Survival

The following provisions survive termination of these Terms: limitation of liability, indemnification clauses, arbitration and dispute resolution, intellectual property restrictions, privacy and confidentiality obligations, and restaurant and alcohol compliance terms.

Severability

If any provision of these Terms is found unenforceable by a court or arbitrator, that provision is severed, and the remaining Terms continue in full force and effect.